Delivery & Returns

DELIVERY - UK

Orders are generally processed within one business day. This excludes weekends and bank holidays.

For orders shipped within GB, our standard delivery charge is £2.50. If your order totals over £15.00, we send on a Royal Mail 48hr service free of charge. This service is not tracked, but you will receive a reference number, and the package will be scanned by the postman on delivery.

If you would like the peace of mind of tracking your package and signing upon arrival, we have a tracked 'UK 1-2 days' option available for £5.00.

We deliver via Royal Mail (or other courier at our discretion), and require a physical delivery address (not a PO Box) as items delivered by courier will require a signature.

Please allow an extra day or two for deliveries to Northern Ireland, which are charged at £10.00. You may be charged import duties & taxes.

DELIVERY - EU, CANADA, USA, OZ & NZ

For orders going to the EU the cost for delivery is £10.00, this service is tracked. You may be charged import duties & taxes.

For orders going to Canada and the USA the cost for delivery is £10.00, this service is tracked. You may be charged import duties & taxes.

For orders going to Australia and New Zealand the cost for delivery is £20.00, this service is tracked. You may be charged import duties & taxes.

 

RETURNS PROCESS

We want you to be fully satisfied with your purchase from us. If you need to make a return simply send your unwanted item within 30 days of receipt, unused and in its original condition with your completed returns form to:

Town and Country Covers
T/A Bravo 22 Distribution
Nevil Shute Road
Portsmouth
Hampshire 
PO3 5RX

We do not refund shipping and handling charges and you are responsible for all shipping costs on merchandise being returned to us.

Always ask for proof of posting to ensure a full refund, even if your parcel gets lost.

If you do not have a returns form, please call or email us.

EXCHANGES

For exchanges please return the unwanted item back to us for a refund and place a new order.

Faulty / Incorrect Items

If we have sent you the wrong item or it has been damaged in transit we will cover the shipping fees back to us and offer you a full refund or exchange.